FAQ

🐾 How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 7–14 business days depending on your location.
🌍 Do you offer free shipping?
Yes! We offer Free Worldwide Shipping on orders over $100.
📦 How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your order anytime.
🔄 What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order.
❌ Can I cancel or change my order?
If you need to change or cancel your order, please contact us within 12 hours of placing the order. After that, the order may already be processed.
🐶 Are your products safe for pets?
Yes! All our products are carefully selected to ensure quality, comfort, and safety for your pets.
💳 What payment methods do you accept?
We accept all major credit cards, debit cards, and secure online payments.
📧 How can I contact customer support?
If you have any questions or need help, feel free to contact us.
Email: support@vitalpaws.com
Our support team will respond within 24 hours